FAQ
A: Felixdecor is a premier lighting and furniture supplier dedicated to quality craftsmanship, personalized service, and competitive pricing.
We ensure every product aligns with your unique requirements.
A: At Felixdecor, we provide a curated selection of premium lighting and furniture, designed to elevate both residential and commercial interiors.
A: Yes! We provide tailored customization for both lighting and furniture to match your specific needs. Whether it's size, material, or design adjustments, our team will work closely with you to bring your vision to life. Contact us to discuss your project—we’re here to help!
A: Felixdecor ships products directly to both commercial and residential addresses.
- For standard items (e.g., lighting, smaller furnishings), we handle door-to-door delivery.
- For furniture shipments, please note:
- We do not offer white-glove service (assembly, unpacking, or removal of packaging).
- Customers must either: Arrange their own third-party shipping service, or Coordinate delivery through a receiving warehouse.
Frequently Asked Questions
A:Absolutely. At Felixdecor, we prioritize your privacy. Your personal data is securely stored and never shared with third parties without your consent. For full details on how we protect your information, please review our Privacy Policy.
A:
- Small packages (lighting < 30") shipped via DHL/FedEx/UPS Air Express: delivery time around 2 weeks
- Big packages (lighting > 30") shipped by sea: delivery time around 4 weeks
- Furniture shipped by sea: delivery time around 5-6 weeks
A:
- Proactive Notification: If delays exceed 3 days, we'll email you with an updated delivery estimate.
- Compensation Program:
- 10-day delay: $20 coupon
- 15+ day delay: Free shipping upgrade on your next order
A: To cancel your order (either fully or partially), please contact us immediately.
We'll process your request upon receiving it, but cancellation is only confirmed when you receive our email confirmation.
Please note: orders that have already shipped cannot be canceled. In such cases, please refer to our Return Policy for options.
A: Absolutely! We provide expedited shipping services to meet urgent needs.
For rush delivery options and associated costs, please reach out to our team for a customized quote.
A:You may return eligible items within 30 days of receipt under these conditions:
Return Eligibility:
- Standard products: Must be unassembled, undamaged, and in original packaging
- Custom products: Non-quality issues cannot be returned (except where legally required)
Shipping Costs:
- Quality issues: We cover all return shipping costs
- Other returns: Customer responsible for return shipping
Return Process:
- ① Submit return request → ② Provide product photos → ③ Ship item back → ④ Receive refund within 3-5 business days
For complete details or to start a return, please:
- Email:support@felixdecor.com
- Review our full Refund Policy.
A: Your refund will be processed based on your payment method:
• Credit Card/PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
A: Please email us at support@felixdecor.com within 7 days of delivery (or when tracking shows "delivered") to report the issue. We will investigate immediately and arrange a replacement, refund, or solution for you.
A: Once your order ships from our warehouse, we'll automatically email you a tracking number. You can use this to monitor your package's delivery progress in real time.
A:For warranty claims, please follow these steps:
Document the Issue:
- Take clear photos of the product and any damage/packaging
Report Promptly:
- Email us at support@felixdecor.com within 48 hours of discovery
Resolution Process:
- We'll arrange replacements (typically shipped within 7 business days)
- For manufacturer warranties, we'll coordinate directly with the supplier
A: Currently, we do not provide professional in-home assembly. However, we offer these convenient alternatives:
- Self-Assembly
- Local Assistance
- Tool Rental
A:We optimize your costs by handling taxes differently based on shipping method:
1. Ocean Freight (30-45 days delivery):
✓Duties: We cover all import fees - you pay $0
✓Best for: Budget-focused shoppers prioritizing maximum savings
2. Air Courier (5-10 day delivery):
✓Duties: Customer responsible for applicable import fees
✓Best for: Time-sensitive orders needing fastest delivery
Pro Tip:Ocean shipping typically saves customers 15-20% per order by eliminating duty fees!
Production Information
Q: How can I verify if a product will fit my space?
A:Our team is happy to help you find the perfect fit! Simply:
Contact Us
- Share your room dimensions and product preferences
- Our specialists will recommend suitable options
Get Visualizations (upon request)
- Receive scaled product drawings
- Obtain 3D renderings to visualize in your space
A: We make it easy to choose your perfect lighting:
Color Temperature Options:
- 3000K (Warm White)- Default setting, cozy ambiance
- 4000K (Neutral White)- Balanced natural light
- 6000K (Cool White)- Bright, energizing illumination
Dimmable Feature:
✓ All our lamps include dimmable functionality
✓ Adjust brightness to create your ideal atmosphere
A:This depends on the fixture type:
Replaceable bulbs (labeled with standard bases like E26/GU10/G9) - Use compatible bulbs
Integrated LED (non-replaceable) - Covered by 5-year warranty
A:Absolutely! We offer complete sloped ceiling solutions:
Product Selection
- Use our "Sloped Ceiling Compatible" filter
- Verify angle range in specifications (typically 15°-45°)
Ordering Process
- Select free "Sloped Ceiling Installation" service
- Or specify your ceiling angle in order notes
Expert Support
- Email ceiling photos to support@felixdecor.com with your order
- Receive customized:
✓ Hardware recommendations
✓ Installation guidance
A: Yes! Every fixture is UL/ETL certified, meeting all U.S. safety standards for electrical performance and fire safety.
A: The typical customization process includes:
1. Design Confirmation: 3-5 business days
2. Production Time:
- Furniture: 25-45 days
- Lighting: 15-30 days
3. Shipping: Varies by location
A: We can create inspired versions of your pieces with at least 30% original design variation.
Please provide photos from multiple angles, and we'll develop customized solutions that honor your style while adding fresh elements.
About Trade Program
A: Trade accounts are available for:
• Business clients (retailers, wholesalers, design firms)
• Volume buyers with recurring orders
• Industry professionals (designers, contractors, project managers)
Benefits include exclusive pricing, custom services, and priority support.
To apply: Contact our trade team with your business details.
A: Applying is quick and easy:
- Submit Online Application (via our portal)
- Receive Approval (typically within 1 business day)
- Start Shopping with your trade benefits
Trade benefits include exclusive pricing, bulk order discounts, and dedicated account support.
A: Absolutely! While our trade program is for business buyers, individual shoppers can:
✓ Enjoy our standard website pricing
✓ Access seasonal promotions and discounts
✓ Purchase any available products
Tip: Sign up for our newsletter to receive exclusive retail offers.
A: No minimum order amount is required - you're welcome to purchase any quantity that fits your needs.
Tip: Larger orders may qualify for volume discounts (contact us for details).
A: Yes! Contact our support team at support@felixdecor.com with your sample request, including:
- Product name/ID
- Desired specifications
- Shipping address
Note: Sample availability may vary by product line.
A: Absolutely! Our design team will create a free professional proposal tailored to your exact needs.
A: Yes! We offer professional OEM branding services. For best results:
✓ Provide: Vector file (AI/EPS) of your logo
✓ Specify: Exact placement requirements